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Trackrobin creates it at /apps/track on your store domain. Add a link to it in your store menu (Online Store → Navigation). You can also add the Order lookup block anywhere in the theme editor.

Open the shipment in Trackrobin → Carrier matching and pick the right carrier, or add your usual carriers under Shipments → Carriers so detection only chooses between them.

Each shipment shows when it was last checked. Click “Check now” on the shipment. Parcels without carrier updates for several days appear in the Stalled tab.

Check Notifications → Sent log. Customers who unsubscribed and statuses that are switched off are skipped.

Switch to the Free plan under Plan, or uninstall the app in Shopify. Your data is deleted 48 hours after uninstalling.