Terms of service

Last updated: 9 November 2026

These terms apply between WS SOLUTIONS LLC, 5830 E 2nd St, Casper, WY 82609, United States (“we”) and the merchant installing the Trackrobin app (“you”).

1. Service

Trackrobin provides order tracking, shipping notifications and related tools for Shopify stores. Carrier data comes from third parties; we do not guarantee that carriers report events correctly or on time.

2. Plans and billing

Plans, quotas and prices are shown in the app. Charges are billed by Shopify in USD every 30 days. Shipments above your plan's quota cost the published per-shipment price, limited to the monthly spending cap you set in the app. The free plan never incurs charges. You can change or cancel your plan at any time; charges already billed are not refunded except where required by law.

3. Your responsibilities

You are responsible for the content of emails and pages you configure, for having a legal basis to send shipping notifications to your customers, and for complying with applicable laws. Do not use Trackrobin to send unsolicited marketing.

4. Shipping protection

The shipping protection feature is a claims workflow. Unless you connect an insurance partner, you carry the risk yourself and decide claims; Trackrobin is not an insurer.

5. Data protection

We process your customers' personal data as your processor according to our privacy policy. Our data processing agreement is part of these terms and applies automatically. Security measures are described on the security page.

6. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change features; material changes to paid features are announced in advance.

7. Liability

To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect damages or lost profits. Nothing limits liability that cannot be limited by law.

8. Termination

You can stop using Trackrobin by uninstalling the app. We may suspend accounts that abuse the service. Data is deleted as described in the privacy policy.

9. Law

These terms are governed by the laws of the State of Wyoming, USA, without prejudice to mandatory consumer or data protection rules of your country.

Questions: hello@trackrobin.com